Kiko Servicedesk

Willkommen! Wählen Sie einen Anfragetyp aus.

Womit können wir Ihnen weiterhelfen?

Serviceanfrage / Beratung

Erforderliche Felder sind mit einem Sternchen markiert.

{"xsrfToken":"6f4ffed101b269c20dbd8be44ce3419754fc84f0_lout","branding":{"id":"5","key":"sd","name":"Kiko Servicedesk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#37b852","headerLinkHoverBGColor":"#37b852","headerBadgeColor":"#37b852"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Willkommen beim Service von 1000°","sharedPortalName":"1000° Digital GmbH","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Service von 1000°","sharedPortalName":"1000° Digital GmbH","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#07314b","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"sd","projectId":10004,"serviceDeskId":5,"name":"Kiko Servicedesk","description":"Willkommen! Wählen Sie einen Anfragetyp aus.","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"18","name":"Serviceanfrage / Beratung","descriptionHtml":"","callToAction":"Serviceanfrage / Beratung","introHtml":"Antworten auf Fragen zur Anwendung, Preisen und Lizenzen","icon":10491,"iconUrl":"https://1000grad.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[13],"key":""},{"id":"32","name":"Systemproblem melden","descriptionHtml":"","callToAction":"Systemproblem melden","introHtml":"Gibt es ein Problem mit dem System?","icon":10508,"iconUrl":"https://1000grad.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[13],"key":""},{"id":"23","name":"Testzugang anfragen","descriptionHtml":"","callToAction":"Testzugang anfragen","introHtml":"Erfrage einen Testzugang","icon":10494,"iconUrl":"https://1000grad.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[13],"key":""},{"id":"59","name":"Umsetzung","descriptionHtml":"","callToAction":"Umsetzung","introHtml":"Individuelle Umsetzung z.B. im Rahmen eines PoC.","icon":10458,"iconUrl":"https://1000grad.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[13],"key":""},{"id":"58","name":"Verbesserung vorschlagen","descriptionHtml":"","callToAction":"Verbesserung vorschlagen","introHtml":"Eine Verbesserungsidee fürs Standardprodukt","icon":10458,"iconUrl":"https://1000grad.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[13],"key":""},{"id":"19","name":"Abrechnungsproblem lösen","descriptionHtml":"","callToAction":"Abrechnungsproblem lösen","introHtml":"Probleme mit dem Zugriff auf bestimmte Websites oder Systeme? Wir helfen dir weiter.","icon":10472,"iconUrl":"https://1000grad.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"22","name":"Admin Zugang anfragen","descriptionHtml":"","callToAction":"Admin Zugang anfragen","introHtml":"Zum Beispiel, wenn Sie Jira administrieren müssen.","icon":10504,"iconUrl":"https://1000grad.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"69","name":"Aufgabe","descriptionHtml":"","callToAction":"Aufgabe","introHtml":"Individuelle Aufgabe","icon":10511,"iconUrl":"https://1000grad.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"30","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://1000grad.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"Anwendungen"}],"orderMapping":{"13":[18,32,58,23,59],"10":[18],"9":[18,32,23],"12":[32],"11":[23,19,22]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BOT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOGMzMWE1OC02YWI4LTQ4ODYtOWU0OC1jYTZhYzIyZmI5NmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0ODQ3MTQsIm5iZiI6MTc1MTQ4MzUxNH0.Ly75ZYn9jy1o1wE57UQQwshEi4EnsUexcAyDwzUdUoE","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"08c31a58-6ab8-4886-9e48-ca6ac22fb96a","tokenDurationInMins":20}},"reqCreate":{"id":18,"projectId":10004,"issueType":{"id":"10012","name":"Serviceanfrage"},"form":{"name":"Serviceanfrage / Beratung","descriptionHtml":"","callToAction":"Serviceanfrage / Beratung","intro":"Antworten auf Fragen zur Anwendung, Preisen und Lizenzen","instructions":"","icon":10491,"iconUrl":"https://1000grad.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Anwendung","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10078","label":"Kiko API","selected":false,"children":[]},{"value":"10055","label":"Kiko CMS","selected":false,"children":[]},{"value":"10056","label":"Kiko Webchat","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/18","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/18","calendarParams":{"firstDay":1,"date":"2025-07-02T21:11:54+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOGMzMWE1OC02YWI4LTQ4ODYtOWU0OC1jYTZhYzIyZmI5NmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0ODQ3MTQsIm5iZiI6MTc1MTQ4MzUxNH0.Ly75ZYn9jy1o1wE57UQQwshEi4EnsUexcAyDwzUdUoE","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"08c31a58-6ab8-4886-9e48-ca6ac22fb96a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=1000grad","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6f4ffed101b269c20dbd8be44ce3419754fc84f0_lout","baseUrl":"https://1000grad.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://1000grad.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"08c31a58-6ab8-4886-9e48-ca6ac22fb96a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f6e5151c872a4d2f85e1f35bf97fa4fc","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}